案例分析:Saudi German Hospital-Dubai 借助 OptiView XG 保持其在中东地区的领先医院网络地位

 
 
 
产品概览:

客户:

Saudi German Hospital-Dubai

 

行业:

Hospital and Medical Services

 

地点:

Dubai, United Arab Emirates

 

挑战:

Saudi German Hospital-Dubai 是公认的中东地区最先进的医院。先进的 IT 网络和数以百计的应用程序构成了全数字式病历管理系统。该网络含有 3,500 个节点以及虚拟服务器和终端用户客户端架构。先进的网络和全数字式环境为医生和患者提供了方便,但也提高了对医院 IT 团队的期望值。这里是决不容许出错的。医生必须能够随时访问重要的病历和应用程序,以便做出正确的患者诊断和治疗决定。由于会产生生死攸关的后果,所以网络和应用程序必须 24/7 执行,不能停机,而且绝对不能有异常。由于每个不同的系统都是独立运行而且需要不同的监控和管理工具,所以对于管理员来说,整个系统异常复杂而且非常耗时。

 

结果:

采用 OptiView XG 之后,各个医院系统和应用程序即无需再使用独立的管理和报告工具。该设备可提供整个医院虚拟架构的网络分析,帮助 IT 团队了解故障和性能问题所在,使他们能够在医院运营和患者护理受到负面影响之前快速解决问题。如果确实发生远程问题,可将 OptiView XG 带到问题所在地点进行现场分析和诊断。

 

产品:

NetScout OptiView® Network Analysis Tablet

“Detailed network and application monitoring may seem like a luxury, but luxury quickly becomes necessity in a hospital environment where life-and-death decisions are made around the clock.The OptiView XG delivers.I cannot imagine my job without the OptiView XG. Now that we have its proactive monitoring and reporting, we cannot survive without it.”- Hasnain Juzer, IT manager at Saudi German Hospital-Dubai



概述

Saudi German Hospital-Dubai is the sixth tertiary care hospital in the Saudi German Hospital Group, the largest private hospital group in the Middle East.The 316-bed hospital provides emergency, surgical and other medical services across a wide array of specialties, including cardiology, diabetes, pulmonary, dialysis and renal, audiology, sports injury and much more.

The Saudi German Hospital Group includes nine hospitals, with two more planned in the coming year.The Dubai branch is currently the newest and most state-of-the-art hospital in the group, blending leading healthcare with cutting-edge technology.

“Saudi German Hospital-Dubai leadership truly understands that technology can empower better healthcare,” said Hasnain Juzer, IT manager at Saudi German Hospital-Dubai.“Our technology team works directly with Dr. Reem Osman, our CEO, to ensure that our network and applications contribute to patient care and hospital operations.”

The hospital is completely digital.Central electronic records, medical imaging and the hospital’s picturing archiving and communications systems ensure the most complete care possible by providing doctors with the entire patient experience – from the time they come through the door to the time they leave.An advanced IT network and hundreds of operational and medical applications enable this digital patient experience.该网络含有 3,500 个节点以及虚拟服务器和终端用户客户端架构。The entire hospital is wireless-enabled, extending application availability from the waiting room to the operating room.
 

挑战

Saudi German Hospital-Dubai’s advanced network and all-digital environment benefits doctors and patients, but also increases the burden on the hospital’s IT team.这里是决不容许出错的。医生必须能够随时访问重要的病历和应用程序,以便做出正确的患者诊断和治疗决定。With patient care consequences at stake, the network and applications must perform 24/7 with no downtime and absolutely no exceptions.

With all systems operating separately and requiring different monitoring and management tools, the entire system was unnecessarily complex and time-consuming to administer.If a problem arose, the team immediately focused on the network.If the network wasn’t the issue, the attention shifted to the next likely culprit until the root cause was isolated and resolved.The process was anything but effective given the hospital’s high service level expectations.
 

解决方案

Saudi German Hospital-Dubai found a solution with NetScout and the OptiView XG Network Analysis Tablet.The OptiView XG performs end-to-end network performance and stress tests, automatically detecting and analyzing network problems before offering step-by-step resolutions.The OptiView XG supports both 1GbE and 10GbE along with full 802.11 a/b/g/n/ac wireless LAN analysis.It can be used in any environment, including a data center, with virtualized servers or out at a remote or wireless connection site.

The hospital evaluated several network management systems with ongoing testing at various branches.The OptiView XG scored highest with its user-friendly interface and logical workflow to help easily isolate and resolve issues.Most compelling, the Saudi German Hospital-Dubai IT team found it could use the OptiView XG to get a macro-level view of the entire network, and then dive into packet-level data to see micro-level issues.

“The OptiView XG delivers network visibility at any level, allowing us to drill down to the root cause immediately,” said Juzer.“We should have had this device from the very beginning.Now that we have the OptiView XG, we cannot survive without it.The proactive monitoring and reporting delivers tremendous value.”

The OptiView XG licensing model was a major selling point for Juzer.The OptiView XG monitors and troubleshoots any device connected to the network with no per-device license required.Competitive solutions require a separate license for each device on the network.The hospital experiences a varying influx of guest users on the network, ranging from visiting medical staff to the patients themselves, which would have made pinpointing an exact count for licensing purposes extremely difficult.

“In today’s BYOD culture, how am I supposed to know exactly how many devices will be on the network and need monitoring at any given time?”asked Juzer.“I could come up with an estimate, but that would result in an excess or shortage of licenses from day to day.Anticipating a per-device license is just too bulky for the level of performance and monitoring we need.”
 


结果

The OptiView XG is now deployed, providing ongoing, proactive monitoring and reporting across the wired and wireless networks.The device provides complete network visibility across the hospital’s virtualized architecture, helping the IT team see where issues arise and address them quickly before hospital operations and patient care is adversely affected.如果确实发生远程问题,可将 OptiView XG 带到问题所在地点进行现场分析和诊断。

“It’s impossible for my eight-person team to check the physical status of all 3,500 network nodes each day,” said Juzer.“We conduct rotations to ensure each node is physically checked on a regular basis, but we can’t be everywhere all the time just waiting for a problem.With the OptiView XG, we don’t have to.Its proactive monitoring will alert us if something happens between rotations.”

The visibility provided by the OptiView XG eliminates the need for each hospital system and application to have a separate management and reporting tool.From digital imaging to hospital records, the OptiView XG monitors each application and network node, delivering the right information to the right person at the right time.It didn’t take long for Saudi German Hospital-Dubai to get a demonstration of the OptiView XG’s capabilities.Recently, a problem arose with the physical status of a switch—a problem that wouldn’t have been detected without the OptiView XG’s proactive monitoring capabilities.

“Detailed network and application monitoring may seem like a luxury, but luxury quickly becomes necessity in a hospital environment where life-and-death decisions are made around the clock,” said Juzer.“The OptiView XG delivers.I cannot imagine my job without the OptiView XG. Now that we have its proactive monitoring and reporting, we cannot survive without it.”
 


 
 
 
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